Shipping Policy
Shipping & Digital Delivery Policy
Last updated: October 15, 2026
MasterYourBody is operated by MATUS LTD, company number 17109175.
This policy explains how MasterYourBody delivers digital products and how shipping will apply if we offer physical products.
Digital Products
MasterYourBody currently focuses primarily on digital products, which may include eBooks, guides, cookbooks, meal plans, training programs, educational resources, planners, templates, wellness resources, and other downloadable content.
Digital products are not physically shipped.
After successful payment, access may be provided through:
- a download link;
- the Shopify order confirmation or order status page;
- email;
- a digital-delivery application integrated with our store; or
- another delivery method clearly stated on the relevant product page.
Digital access is normally made available shortly after successful payment.
Customer Email Responsibility
Customers are responsible for providing a valid and correctly spelled email address at checkout.
MasterYourBody is not responsible for delays caused by:
- an incorrectly entered email address;
- a full email inbox;
- customer spam or junk filtering;
- restrictions imposed by the customer's email provider;
- failure to check the email address used to place the order.
If you entered an incorrect email address, contact us and we will make reasonable efforts to verify your order and restore access.
Digital Delivery Problems
If you paid for a digital product but did not receive access, first check your:
Inbox, Spam, Junk, Promotions, Updates, and the email address used at checkout.
If you still cannot access your purchase, contact:
Include your full name, order number, email used at checkout, and a short description of the problem.
Where we can verify a legitimate purchase, we may resend the download link or otherwise restore access.
A technical delivery issue does not automatically mean the purchase is eligible for a refund where the issue can reasonably be corrected by restoring access.
Download and Device Responsibility
Customers are responsible for having a suitable device, internet connection, software, or application capable of opening the file format described on the product page.
We recommend downloading and securely storing your purchased files after receiving access.
We may impose reasonable download or access controls to prevent fraud, unauthorized redistribution, account sharing, or abuse.
Physical Products
MasterYourBody may offer physical fitness, nutrition, wellness, lifestyle, or related products in the future.
Where a physical product is offered, the relevant shipping cost, destination availability, processing information, and estimated delivery information will be displayed on the product page, at checkout, or both.
Processing time and carrier transit time are separate.
International Shipping
Where international physical shipping is available, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their destination country unless we expressly state otherwise.
Tracking
Where tracking is available for a physical shipment, tracking information may be sent by email or made available through the order status page.
Digital orders do not require shipping tracking.
Incorrect Physical Shipping Address
Customers purchasing physical products are responsible for providing complete and accurate delivery information.
If you discover an error, contact support@masteryourbody.com immediately.
We cannot guarantee that an address can be changed after fulfillment has begun or an order has been dispatched.
Delays Outside Our Control
Physical deliveries may be delayed because of carriers, customs, severe weather, strikes, local disruptions, incorrect customer information, or other circumstances outside our reasonable control.
Nothing in this section removes any mandatory consumer right that cannot legally be excluded.
Physical Returns
Do not send a return to our registered office unless we specifically instruct you to do so.
The applicable return address may depend on the product and fulfillment location.
Before MasterYourBody launches physical products, applicable product-specific return and shipping information will be made available to customers.
Physical returns are also governed by our Refund Policy.
Contact
MasterYourBody
Operated by MATUS LTD
Company Number: 17109175
Registered Office:
71–75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ
Email: support@masteryourbody.com